Maisoni

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return or an exchange if you are not satisfied with your purchase.

To be eligible, your item must be in the same condition that you received it (unused, in its original packaging and the product should in a re-saleable condition). Please note that unless a manufacturing defect is present, we cannot accept returns of candles that have been lit.

To start a return, please contact us at info@maisoni.co.uk with a list of the items that you want to return and the reason you are not satisfied with the product. If your return is accepted, we’ll send you instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted.

You must pay the return postal cost. We recommend using a "signed for" service to guarantee proof of delivery.

We will not refund any items lost in the post or not delivered in to us. Make sure your items are securely wrapped, it is your responsibility to ensure returned items are resalable.

Unfortunately, we cannot accept returns on sale items.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective or damaged as breakage can occur in transit.

If this has happened, please send us an email with photos and the order number.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.