Products
About Seller
The Silk Glow
It all started in 2015, when I became a full-time mum of 2 kids, worked a stressful full-time job, and juggled different hats; being a wife, daughter, cook, and cleaner. My life was always on the go, and sometimes I didn’t even have a moment to myself to stop and breathe.
I somehow became used to life being so chaotic and fast-paced, until my husband fell critically ill during Christmas, spending weeks in hospital and undergoing major surgery, a another one in 2016 and during this time my dad was hit by heart failure, which created a challenging time.
During these challenging times, when everything seemed like it was going wrong, I realised the only way I would get through this was by looking after myself mentally, physically and emotionally.
I did a lot of mindset work, read many books, started exercising and looked after my appearance. I realised that no matter what was happening around me, I had to remain upbeat and positive and not forget about looking after ME.
I realised I had neglected how I looked for so long, didn’t know what ‘self-care’ meant and didn’t even remember the last time I looked in the mirror properly. My hair and skin were in a state. I suffered dull, tired-looking, acne skin, dry, dehydrated, and unhealthy hair with split ends.
Fast forward into 2017, when things got better, I spent months looking for good hair and skin care products for myself. During this time, I realised many products deemed popular by others didn’t seem to work on me or were very highly priced and very low quality.
I realised I cannot find affordable solutions to my problems. I was not able to find mulberry silk pillowcases, eye masks, scrunchies and high quality ayurvedic skin care products all under one roof.
After trying so many brands and being incredibly disappointed, I realised why not create my own hair and skincare…
Having knowledge of Ayurveda ingredients and practices for many years, I started to formulate my own Ayurvedic products at home and searched for the finest silk there ever is.
I then decided to conduct further research with a visit to India and how I could create a natural product from scratch from India’s limitless ritual practices. This sparked the idea for The Silk Glow. I believe that all men and women deserve to have the right glow your hair and skin deserve.
I believe that when you care about how you look, it shows in everything you do. So I wanted to create a place where you can find all the products you need to achieve that silky smooth glow on your hair and skin—all from one place.
With this in mind, I revealed the Silk Glow in 2022 because I feel right now, we truly need one place to buy a combination of silk and ayurvedic products for hair and skin.
At The Silk Glow, I want everyone who visits us to feel like they're part of something special.
Shop Policies
Delivery
Our carrier partners stipulate that only items still not delivered after 15 working days since the day of postage can officially be classified as lost. Only after this will a refund/replacement be sent.
We will send your items to the address you enter at checkout. We will not take responsibility for any mistakes or typos in the address.
We do not take any responsibility for how you wash or treat the products.
Returns & Exchanges
In accordance with health and hygiene regulations, products of a hygiene-sensitive and personal nature cannot be returned or refunded, unless they are in an unused, completely unopened condition with all hygiene tamper resistant seals intact. This includes pillowcases, hair accessories, scrunchies, sleep masks and skincare products face oil and clay mask sticks.
Please be aware that under EU hygiene regulations, in order to return a product, all hygiene temper resistant seals must be intact, and complete with all tags and labels attached. We reserve the right to refuse items that are not returned in an unused, unopened condition. This does not affect your statutory rights.
Everything we sell has been meticulously checked with a strict quality control procedure before being dispatched. If you believe you received a faulty item, please contact our support team at info@thesilkglow.com as soon as you receive your order, and we will be happy to investigate further. Please include pictures and a description of the fault, which will make it easier for us to resolve the issue. Our team will then provide you with return instructions for a thorough inspection. Our dispatching warehouse does not handle returns and any item sent back there will be disposed off, voiding any right to a refund.
Once we have approved a return/exchange, your refund will be credited to the original payment method within 14 working days of receipt of your return. You will receive an email notifying you of your refund being processed. Please note that funds can take up to 7 business days to appear in your account.
We do not cover return shipping costs. Please make sure that you keep proof of postage for your return as any item returned to us is your responsibility until it arrives at our warehouse. We advise that you send your item back to us using a tracked delivery service that insures you for the value of the goods.
Please note we will not refund duties, taxes or shipping costs.
- Personalised items
Due to their nature, personalized items cannot be returned.