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About Seller
Wild chai
Wild Chai was founded by two South Asian sisters to reintroduce the taste of authentic chai without compromising health. The sisters witnessed the troubling rise of sugary chai syrups in cafes, prompting a change, especially considering the higher prevalence of diabetes within the South Asian community. Grounded in their deep-rooted understanding of Ayurveda, passed down through generations, the sisters founded Wild Chai as an Ayurvedic-inspired tea company. Wild Chai proudly presents three blends: the authentic masala chai with 18 herbs and spices, a warming turmeric blend, and an invigorating herbal tea crafted to support the gut. Beyond crafting exquisite teas, Wild Chai is committed to health, sustainability, and well-being. Their endeavours have garnered attention from esteemed publications like Vogue and GQ, while also earning accolades from JCDecaux, Hounslow Council, and West London Chambers of Commerce. Notably, Wild Chai collaborates with carbon-neutral farms in India, reinforcing their commitment to sustainability. These farms reinvest in local communities, focusing on women's health care and education. As Wild Chai's Ayurvedic-inspired wellness message graces digital billboards throughout Hounslow, Chiswick, and Brentford in 2024, it echoes not just a commitment to exceptional tea but a dedication to a healthier, sustainable, and a more equitable tea industry.
Shop Policies
Delivery
UK STANDARD DELIVERY
UK Standard Delivery is £3.50. Your order will be delivered via Royal Mail 48 hour tracked once dispatched. All deliveries will be made within 3-5 working days after you place your order (excluding weekends and bank holidays). Order tracking is available with your tracking number which will be emailed to you.
If you are not around to take delivery of your parcel, a delivery card will be left and your parcel will be taken to your local sorting office for collection. Royal Mail may leave it with a neighbour, or in a safe place if they think it is safe to do so. A delivery card will be left to let you know this has been done.
Unfortunately we cannot deliver on a bank holiday or Sundays. In this instance please expect your delivery on the next working day.
Returns & Exchanges
If you are unhappy with your purchase, we do offer returns and exchanges for items. This applies to all of our products, which are unused and in an "as new" condition.
To be eligible for a return, your item must be unused and undamaged (in the same condition that you received it with the seal intact). It must also be in the original packaging with the original delivery note. We cannot refund any items that have been opened for hygiene reasons.
If there has been a change of mind, please return the item to the sellers address (noted on the original packaging) at your expense, within 30 days. We are unable to refund our postage costs as we have had to incur this cost sending your order out.
A proof of purchase receipt and tracking link of the parcel is required to be sent to hi@wildchai.co.uk that we can process the refund. Wild Chai are not responsible for goods that are returned to us that are lost in transit. Please retain proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow up to 14 days for the refund to be processed and to receive the funds.
Wild Chai does not offer refunds due to dislike of taste nor efficacy.
Any customer who is concerned their product is damaged or faulty can contact us with an attached image via hi@wildchai.co.uk, where we can discuss this with you further.
We do not offer refunds for delayed items.
If your tracking number shows that your parcel has been delivered, Wild Chai are not responsible for replacement and / or refund of the purchased order.