Products
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About Seller
Dharti The Store
DHARTI (Pronounced as dh-Ah-R-tee) means EARTH in Hindi. We believe we are all interconnected through the Earth, from the Earth and on Earth.????
DHARTI The Store is a curated concept store started in the summer of 2020 by Dheera – an Indian female founder who needed a sense of home away from home while living in London, UK and a strong need for grounding during a pandemic. The need for using sustainable products from her country became urgent since travelling was restricted and since she couldn’t find what she was looking for; she established Dharti The Store starting with off-cuts to create facemasks.
Since then, Reconnecting with our Roots became our tagline and our ethos.
The store houses beautiful pieces handmade with love, and meticulously handcrafted by skilled artisans from different parts of India. Each piece has been carefully handpicked by her and is unique so no two designs are identical. With hand block prints in natural dyes on 100% cotton fabrics to oxidized silver metal Jewellery, our products are an extension of our brand values and heritage.
Shop Policies
Delivery
Standard Shipping
2-4 Business Days
Returns & Exchanges
We want you to be delighted with your Dharti The Store products but if you are not, you can return it to us for a refund or exchange. Please check the size chart and measurements before you buy to avoid returns. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We are not able to refund any postage charges you incur while returning products.
To start a return, you can contact us at dhartithestore@gmail.com. The return address will be shared via email.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like jewellery, hair accessories and facemasks for hygiene purposes. We also do not accept returns for custom products such as special orders or personalized items. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Refunds will be credited for the amount of the products minus any postage charges.
Please remember it can take some time for your bank or credit card company to process and post the refund too.